Keeping you Informed

The work we perform for you is undertaken in accordance with the Tax Agent Services Act 2009 (TASA). Section 45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires us to make the following disclosures.  

Prescribed events and conditions  
None of the events prescribed under section 45 of the Determination have occurred in the last five years (or since 1 July 2022). These include suspension or termination of registration, bankruptcy or external administration, and relevant convictions or penalties. Our registration is not subject to any conditions limiting the tax agent or BAS services we can provide.  

Tax and BAS agent register  
To provide tax and BAS services, an agent must be registered with the Tax Practitioners Board (TPB). The TPB maintains a public register of tax and BAS agents, which you can search at https://www.tpb.gov.au/public-register. Our registration details can be viewed here: click here 

Our obligations and yours  
As registered tax practitioners, we must comply with the TASA and the Code of Professional Conduct. This includes acting honestly and with integrity, acting lawfully in your best interests, keeping your information confidential, managing conflicts of interest, providing competent services and taking reasonable care to ensure the taxation laws are applied correctly to your affairs. In turn, you must provide us with complete and accurate information in a timely manner and keep proper records to support the returns and statements we prepare for you.  

Complaints process  
If you have a complaint about our service:  

  1. Contact the person working with you first, providing all details of your complaint by email.  
  1. If they cannot resolve it within 5 business days, escalate it by email to Gavin Johns at gjohns.com.au     
  1. We will acknowledge your complaint by email and aim to resolve it within 10 business days.  
  1. If you are unhappy with our proposed outcome, you can make a complaint in writing to the TPB through its website: https://www.tpb.gov.au/complaints.